Versandrichtlinie

SECTION 4 - SHIPPING

Update as of April 2026: we no longer ship to all locations. Link to details

DHL courier service or equivalent will be used. 

Standard shipping rates have been estimated and charged for all products.  If the actual shipping fee exceeds the amount charged to you for shipping by a small amount, we will bear the additional amount. If the excess is significant (at the discretion of wovensouls) then the excess shipping fee will be chargeable.

SHIPPING INSURANCE: If requested we will purchase shipping insurance for additional payment of 3% of the invoice. Once the item has been handed over to the shipping service and tracking has been noted wovensouls has no liability and the shipping firm has limited liability. To protect against damage or loss during shipping, you are encouraged to purchase shipping insurance, especially for high-value items.

CUSTOMS Some countries have regulatory checks on items being brought in. The buyer must resolve these at her / his end as I have no access or control over the customs offices in the other countries. If you have any specific requests for this please discuss in advance. I can assist with providing invoices and a document of origin but the actual clearing process at the destination is beyond our capability.

DELIVERY: Clients are encouraged to track the delivery and ensure that someone is present to accept delivery. Missed deliveries can cause tedious follow-up for both parties. In case the package is 'returned to sender' due to unsuccessful delivery, shipping can arranged again, for additional shipping fees.