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About Shipping
SHIPPING OPTIONS
Shipping option details will be seen at checkout.
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1) DHL SHIPPING: $120 upwards [Offered on all items]
2) Registered Singapore Post: $60 upwards [Offered only on orders valued less than $400] & to most regions.
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PLEASE READ ABOUT BOTH OPTIONS BELOW
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1. CARRIER OPTIONS
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1) DHLexpedited commercial courier
FULL TRACKING
7-10 days delivery.
For orders above US$400 this is the only shipping option offered.
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2) SINGAPORE POST
very LIMITED TRACKING
2-3 weeks delivery.
This option is only offered for orders less than US$400 and only to certain regions.
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2. RATES
Rates have been given at checkout for Small, Medium and Large Packages
SMALL = Less than 2 KG
MEDIUM = 2-4 KG
LARGE = More than 4 kg
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PLEASE MAKE A FAIR ESTIMATE AT THE TIME OF PAYMENT
In case the estimate is grossly underestimated I will reach out to you.
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- If you are acquiring more than one work of art, additional shipping will probably apply - please check.
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4. SHIPPING INSURANCE
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If requested we will purchase shipping insurance
for additional payment of 3% of the invoice.
If shipping insurance is not purchased, wovensouls and the shipping firm have limited liability.
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5. CUSTOMS
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Some countries have regulatory checks on items being brought in.
The buyer must resolve these at her / his end as I have no access or control over the customs offices in the other countries.
I can assist only with providing invoices and a document of origin but the actual clearing process at the destination is beyond our capability.
If you have any special requests in any of the above areas please discuss in advance before making the purchase.
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6. LIABILITY
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The shipping of the purchased lots is usually a smooth process.
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Once the item has been handed over to the shipping service and tracking has been noted there is really very little I can do in case of delays and other problems.
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For example, events such as
- missed deliveries
- customs related issues and
- damage during shipping
are beyond my control
So for expensive items you are encouraged to purchase additional insurance.
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Please do not hesitate to write to jaina@wovensouls.com if you have any questions
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