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Returns & Refund Policy

These are all old items and unless otherwise stated in the description,
the condition must be assumed to be 'not perfect'.
Returns are accepted and the process is as follows:
1.1 If you wish to return the item,you must email us at at jaina@wovensouls.com within 2 days of receiving the item
1.2 The item must reach us within 14 days of you receiving it
2.1 Once your return is received and inspected, I will send you an email to notify you
2.3 Your refund will be processed after deducting shipping / paypal fees / credit card fees.
Paypal fees / Credit Card Fees are usually effectively 6% after taking into account exchange rates.
The mode of refund will usually be the mode through which you paid for the item.
Shipping costs of items sent to you are non-refundable. The refund applies only to the price of the item.
3.1You will be responsible for paying for the return shipping costs.
3.2 To return the item, you must use a trackable shipping service or purchase shipping insurance with proof of delivery.
Having said that, I am confident that you will not have reason to return your item! In the decade or so that I have sold on the internet, I have had only 2 items returned to me and the process was smooth and pleasant - so please do not worry about this aspect of internet shopping.
However, to ensure that the artwork does not disappoint you and lead to unnecessary expense of effort & money, I ask that before making the purchase
- you look at all the photos in detail and ask for more if needed
- ask all questions and understand the piece and its shortcoming if any.
And I will do my best to point out any shortcomings to the best of my ability.