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Returns & Refund Policy
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RETURNS
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These are all old items and unless otherwise stated in the description,
the condition must be assumed to be 'not perfect'.
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Returns are accepted and the process is as follows:
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1.1 If you wish to return the item,you must email us at at jaina@wovensouls.com within 2 days of receiving the item
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1.2 The item must reach us within 14 days of you receiving it
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2. REFUND
2.1 Once your return is received and inspected, I will send you an email to notify you
2.3 Your refund will be processed after deducting shipping / paypal fees / credit card fees.
Paypal fees / Credit Card Fees are usually effectively 6% after taking into account exchange rates.
The mode of refund will usually be the mode through which you paid for the item.
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3. SHIPPING OF RETURNS
Shipping costs of items sent to you are non-refundable. The refund applies only to the price of the item.
3.1You will be responsible for paying for the return shipping costs.
3.2 To return the item, you must use a trackable shipping service or purchase shipping insurance with proof of delivery.
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Having said that, I am confident that you will not have reason to return your item! In the decade or so that I have sold on the internet, I have had only 2 items returned to me and the process was smooth and pleasant - so please do not worry about this aspect of internet shopping.
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However, to ensure that the artwork does not disappoint you and lead to unnecessary expense of effort & money, I ask that before making the purchase
- you look at all the photos in detail and ask for more if needed
- ask all questions and understand the piece and its shortcoming if any.
And I will do my best to point out any shortcomings to the best of my ability.
