SHIPPING


1. SHIPPING DATES
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Items will be shipped out within 3 days of purchase normally.
But I live in two cities and travel frequently.
During these periods a VACATION MESSAGE will announce
the next shipping date.

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2. MODE
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1) For items priced US$1800 or more DHL is used. 
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2) For items priced less than US$1800,
Singapore Post Registered Mail is the standard option for shipping.
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This mode offers
only LIMITED TRACKING and 
SHIPPING INSURANCE is NOT included.
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IF REQUESTED, we can use DHL instead
IF REQUESTED we can also insure the shipment
for additional payment
 
Tracking details
along with photographs of the parcel handed over to the post
will be sent upon despatch.
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3. CUSTOMS
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Some countries have regulatory checks on textiles / old things being brought in.
The buyer must resolve these at her / his end as I have no access or control over the customs offices in the other countries.
If you have any special requests in any of the above areas please discuss in advance before making the purchase.
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4. LIABILITY
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The shipping of the purchased lots is usually a smooth process.
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Once the item has been handed over to the service and tracking has been noted there is really very little I can do in case of delays and other problems.
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For example, events such as 
- missed deliveries
- theft
- customs related issues and
- damage during shipping
are beyond my control
So for expensive items you are encouraged to request DHL / Fedex and additional insurance.
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Having said that, I will naturally do whatever I can to help in case a problem arises.
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 Please do not hesitate to write to jaina@wovensouls.com if you have any questions
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